Privacy Policy
This Privacy Policy explains how Real Torch, Inc. ("Real Torch," "we," "our," or "us") collects, uses, discloses, retains, and protects personal information when you use our website, Atlas, our CRM tools, shared brief links, and related services (collectively, the "Services").
We value client privacy highly. We do not sell personal information.
- Personal information we collect
- How we use personal information
- How we disclose personal information
- Retention
- Data controls and deletion requests
- Your rights
- Security
- International processing
- Children
- Changes to this policy
- How to contact us
1. Personal information we collect
We collect personal information from you, from your use of the Services, and from service providers and business partners that help us operate the Services.
Information you provide directly
- Account information, such as your name, email address, company name, and similar business contact details.
- Authentication-related information connected to supported sign-in methods.
- Prompts, messages, notes, saved memories, builder descriptions, and similar workspace content.
- Files, documents, images, reports, briefs, CRM records, tasks, contacts, billing notes, and other content you upload, submit, or generate through the Services.
- Lead form submissions on our website, including company name and email address.
- Information you provide when contacting us for support, demos, onboarding, or other communications.
Information we receive from your use of the Services
- Log data, such as IP address, browser type, device information, request timestamps, and referring pages.
- Usage data, such as pages viewed, product interactions, feature usage, and similar diagnostic or analytics information.
- Cookie, local storage, and similar session-related information used to operate the Services and remember settings.
Billing and subscription information
- Subscription status, plan details, transaction history, billing notes, and processor identifiers such as Stripe customer or subscription IDs.
- We do not store full payment card numbers ourselves when payments are handled by a third-party processor.
2. How we use personal information
We use personal information for the following purposes:
- To provide, operate, authenticate, and maintain the Services.
- To process prompts, files, and instructions so Atlas and related features can generate outputs.
- To store, retrieve, and manage conversations, files, briefs, CRM records, and other user content.
- To support onboarding, billing, customer service, troubleshooting, and account administration.
- To monitor performance, investigate failures, prevent abuse, and improve reliability and safety.
- To comply with legal obligations, enforce our agreements and policies, and protect our users, company, and Services.
3. How we disclose personal information
We disclose personal information only as reasonably necessary to operate the Services, comply with law, or protect the Services and our users.
- With cloud, hosting, database, and storage providers, including providers such as Microsoft Azure.
- With authentication providers, including Firebase Authentication and connected identity providers where used.
- With AI model and processing providers, including providers such as Anthropic and Google, when necessary to generate outputs or operate related features.
- With analytics, telemetry, and monitoring providers such as Mixpanel and Sentry.
- With payment processors and subscription vendors, including Stripe where applicable.
- With form and communication processors used for website inquiries and demo requests, including FormSubmit.
- With professional advisers, auditors, regulators, law enforcement, or other third parties where required by law or reasonably necessary to protect rights, security, safety, or the Services.
- In connection with a merger, financing, acquisition, reorganization, or sale of all or part of our business.
We do not sell personal information.
4. Retention
We retain personal information for as long as reasonably necessary to provide the Services, maintain security, comply with legal obligations, resolve disputes, keep appropriate business and financial records, and enforce our agreements.
Retention periods depend on the type of data, how it is used, the settings and features involved, and legal or operational requirements. Some information may remain in backups, logs, or audit records for a limited period.
5. Data controls and deletion requests
Certain content can be removed through product controls, such as selected files, folders, or saved memories. We do not currently offer a fully automated self-service workflow for deleting all account data.
If you want your information deleted from our systems, want to request account deletion, or need help removing content that is not self-service, email admin@realtorch.ai. We will work to comply with deletion requests, subject to verification and any legal, security, fraud-prevention, accounting, or other retention obligations.
6. Your rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or portability of certain personal information, and you may have rights relating to how personal information is used.
To help protect personal information from unauthorized access or deletion, we may need to verify your identity before completing a request. You may exercise applicable privacy rights by contacting admin@realtorch.ai.
7. Security
We use commercially reasonable technical, administrative, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures may include authenticated access controls, role-based permissions, protected cloud storage, and monitoring for security and reliability.
No internet transmission or storage system is fully secure. You should use care in deciding what information to submit to the Services and should maintain the confidentiality of your account credentials.
8. International processing
Real Torch and our service providers may process and store personal information in the United States and in other jurisdictions where our vendors or partners operate. By using the Services, you understand that your information may be transferred to and processed in countries with different data protection laws than your own.
9. Children
The Services are intended for business and professional use and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, contact admin@realtorch.ai and we will investigate and take appropriate action.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the date above. If required by applicable law, we will provide additional notice.
11. How to contact us
Questions, requests, or notices about this Privacy Policy may be sent to admin@realtorch.ai.